Self-service kiosk
2026
Qmatec Kiosk
A self-service ticket kiosk that replaced a Rs 65,000 imported queue machine with a tablet and a printer.
The challenge
What made this hard
A busy counter needed a proper queue system across several service types. The imported dispensers cost tens of thousands of rupees per counter, are priced per branch, and tie the operator to one vendor for consumables and support. Rolling that out across many branches was never going to be affordable, and the counter has no network worth depending on.
The approach
How we tackled it
Ordinary hardware. A tablet on a stand and a ticket printer, with no server, no router and nothing to configure on a network.
Offline on purpose. If there is no network, there is nothing that can fail at the counter in the middle of a rush.
Each service type counts on its own, with its own numbers and its own daily reset, all handled on the device.
The ticket itself was tested obsessively, because a slip cut through its own last line is the kind of fault that only shows up in front of a queue.
Delivered
What we built
A three-tap screen
Deliberately plain: choose a service, take a ticket. Nothing to learn, and nothing a member of the public can break.
Printed tickets
Clean, complete slips every time, with the cut position tuned on the real printer rather than guessed from a manual.
Independent queues
Separate counters for each service, each with its own numbering and daily reset.
A daily routine anyone can follow
Locked-down startup and end-of-day steps written out, so counter staff run it without needing technical help.
Outcome
Where it stands today
The economics were the whole point. Once built, the same system goes into another branch for the price of a tablet and a printer, with no licence per counter and no vendor to pay every year.
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